The ReSmile Experience
Your treatment, with someone alongside you.
ReSmile is a personalised treatment concierge and support service. Alongside your treatment with a clinician in our network, you have a dedicated contact who helps coordinate the details, keeps you informed and stays in touch before, during and after treatment.
Your journey
Looked after, every step of the way.
We are with you from your first question to your follow-up, not just at the point of booking.
Enquire
Let us know your enquiry, questions, and your smile wish list. A member of our concierge team will be in touch to listen and answer your first questions.
Personalised planning
We take the time to understand your needs, explain your next steps and help arrange your consultation with a clinician in our network.
Treatment coordination
We help coordinate your appointments and keep communication clear between you, your clinician and our team.
Practical support
Where required, we help with practical arrangements such as transport and accommodation around your appointments.
Support throughout treatment
We keep in touch with regular check-ins and are there when you need a hand with the practical side of treatment.
After your treatment
We check in after treatment, follow up on your next steps and help coordinate any further arrangements.
Your concierge
What your concierge support includes
Everyone’s needs are different, so your support is shaped around you. Some services are available where required and depend on the arrangements for your treatment, which we will always discover together first.
Someone who knows your situation and is easy to reach.
- Time to understand your needs and expectations
- One consistent person to contact
- Clear information so you feel comfortable and informed
- Support that feels personal, not transactional
Help keeping each stage of your treatment organised.
- Coordinating appointments and arrangements
- Keeping communication clear throughout
- Explaining what happens at each stage
- Making the whole process easier to manage
Practical help when your treatment involves travel, supporting you post sedation procedures to ensure you reach home safely.
- Coordinating transport to and from appointments
- Accommodation assistance and recommendations
- Planning the logistics around your treatment dates
- Supporting with medication delivery
Regular contact and practical help while your treatment is underway.
- Regular check-ins
- Practical help when you need it
- Medication reminders and coordination, following your treating clinician’s instructions
- Knowing exactly who to contact for clinical advice
You are not left to work out the next steps on your own.
- Post-treatment check-ins
- Follow-up communication
- Help coordinating further appointments or arrangements
- Answers to practical questions about what comes next
Our concierge team provides practical support and coordination. They do not give clinical advice, prescribe or administer medication, or make treatment decisions. Clinical questions and concerns are always directed to your treating clinician.
Why choose ReSmile
More than treatment. An experience that’s looked after.
Choosing ReSmile means your treatment comes with the people, coordination and care around it. We are here before, during and after treatment, so you always know who to turn to.
Clinicians who meet the ReSmile Standard
Registered clinicians, with qualifications reviewed and a shared standard of care.
An experience built around you
Support shaped around your needs and preferences, not a one-size-fits-all process.
One consistent contact
Someone who knows your situation and keeps you informed throughout your entire journey, and beyond.
The details coordinated
Support with arranging appointments, communication and, where required, transport, meals, medication and accommodation.
Support throughout treatment
Regular check-ins and practical help, including medication reminders as your clinician instructs.
Care after treatment
Post-treatment check-ins and help with whatever comes next.
FAQs
Questions about the ReSmile experience
What is ReSmile?
ReSmile is a personalised treatment concierge and support service. We bring together clinicians who meet the ReSmile Standard with a dedicated concierge who helps coordinate your treatment, assists with practical arrangements and stays in touch before, during and after treatment. Read about the ReSmile experience.
What is the ReSmile Standard?
It is the standard of care we expect across our network. We check each clinician’s current registration, review their qualifications, and work with clinicians who share our approach to clear communication, careful planning and personal support. It is an internal ReSmile program and is in addition to, not a replacement for, registration with AHPRA. Read more.
Do you help with transport and accommodation?
Yes, where required. If your treatment involves travel, for example from regional WA, your concierge can help coordinate transport and recommend accommodation around your appointments. What is involved, including any costs, depends on your circumstances and the arrangements in place, and we will always explain this before anything is arranged.
Can my concierge help with my medication?
In a practical way, yes. Your concierge can help with reminders and coordination, always following your treating clinician’s instructions. They do not give medication advice, prescribe or administer medication. Any question about your medication goes to your treating clinician or pharmacist.
What happens after my treatment?
We stay in touch. Your concierge checks in after treatment, follows up on your next steps and helps coordinate any reviews or further appointments.
Who do I contact if I have a clinical concern?
Always your treating clinician. Your concierge can help you get in touch with them, but clinical questions and decisions are always handled by your clinician. In an emergency, call 000.
Enquire
Enquire about your treatment.
Tell us what you are interested in and we will talk you through your options and the support available.
Start your enquiry