Questions, answered.

ReSmile is a personalised treatment concierge and support service. We bring together clinicians who meet the ReSmile Standard with a dedicated concierge who helps coordinate your treatment, assists with practical arrangements and stays in touch before, during and after treatment. Read about the ReSmile experience.

It is the standard of care we expect across our network. We check each clinician’s current registration, review their qualifications, and work with clinicians who share our approach to clear communication, careful planning and personal support. It is an internal ReSmile program and is in addition to, not a replacement for, registration with AHPRA. Read more.

Yes, where required. If your treatment involves travel, for example from regional WA, your concierge can help coordinate transport and recommend accommodation around your appointments. What is involved, including any costs, depends on your circumstances and the arrangements in place, and we will always explain this before anything is arranged.

In a practical way, yes. Your concierge can help with reminders and coordination, always following your treating clinician’s instructions. They do not give medication advice, prescribe or administer medication. Any question about your medication goes to your treating clinician or pharmacist.

We stay in touch. Your concierge checks in after treatment, follows up on your next steps and helps coordinate any reviews or further appointments.

Always your treating clinician. Your concierge can help you get in touch with them, but clinical questions and decisions are always handled by your clinician. In an emergency, call 000.

Consultation fees depend on the type of assessment and any records needed, such as X-rays or 3D scans. Our concierge team will confirm the fee with you when you book, so there are no surprises.

Yes. Before any treatment starts you will receive a written treatment plan with an itemised estimate. If your plan changes, we will explain why and provide an updated estimate before proceeding.

Some treatments may be partly claimable if you have private health insurance with extras or major dental cover. The amount depends on your policy and level of cover. We can provide item numbers so you can check with your fund before treatment.

Yes. Third-party payment plans such as humm, Afterpay, Zip, MediPay and Lifestyle Credit may be available for eligible treatment, subject to each provider's approval, fees and terms. See Payment options or ask our concierge team.

In limited circumstances, the Australian Taxation Office (ATO) may approve early release of superannuation on compassionate grounds for medical or dental treatment that is needed to treat a life-threatening illness or injury, or to alleviate acute or chronic pain or mental illness. Treatment for purely cosmetic reasons is not eligible, and the ATO decides every application.

Withdrawing super reduces your retirement savings, so we recommend independent financial advice. Read more on our Payment options page.

Implants are placed under local anaesthetic, so you should not feel pain during the procedure. Some discomfort, swelling and bruising is common for a few days afterwards and can usually be managed with pain relief your clinician recommends. Sedation can be discussed for longer procedures or if you feel anxious.

For a single implant, treatment typically takes several months from placement to final crown to allow the implant to integrate with the bone. Bone grafting or full-arch treatment can affect timeframes. Your clinician will give you an estimate for your situation.

Neither is better for everyone. An implant does not rely on neighbouring teeth, while a bridge avoids surgery and can be completed sooner. Your bone, the health of nearby teeth, your general health and your preferences all matter. Your clinician will explain the pros and cons of each.

Both support a fixed full-arch bridge. All-on-4 uses four implants, often angled to make the most of available bone. All-on-6 uses six implants to spread biting forces further. The right number depends on your bone, jaw size and bite.

Read our guide: Understanding full-arch options

Age alone does not usually rule out implants. What matters more is your general health, bone and gum health, and your ability to care for the implants. A consultation and 3D scan help determine suitability.

The cost depends on how many teeth are being replaced, the type of implant restoration, whether extra procedures such as bone grafting are needed, and the materials used. Because every mouth is different, we do not quote a price before a clinician has assessed you.

After your consultation you will receive a written treatment plan with an itemised estimate, so you know the expected cost before anything begins. You can also read about payment options.

Many implants last for many years, but no one can guarantee how long an implant will last. It depends on factors such as your general health, smoking, gum health, bite forces and how well the implant and surrounding teeth are cared for.

The crown, bridge or denture attached to an implant can wear over time and may need repair or replacement. Regular check-ups and good daily cleaning are important.