Your first steps
Getting started, explained.
From your first enquiry to your consultation with a clinician in our network, here is what to expect. There is no obligation to proceed, and no decision is needed on the day.
What to expect
From enquiry to your plan
- Step 1
A conversation with your concierge
We get to know you, what you are interested in and any practical needs, then help arrange a consultation at a convenient location.
- Step 2
Meeting your clinician
Your clinician asks about your goals, concerns and dental history, and listens to what matters to you.
- Step 3
Examination and records
An examination of your teeth, gums and bite. Photographs, X-rays or scans may be taken if needed.
- Step 4
Your options and written plan
Your clinician explains suitable options, including benefits, risks and alternatives, and provides a written plan and estimate.
- Step 5
Coordinating what comes next
If you decide to go ahead, your concierge helps coordinate appointments and any practical arrangements.
Consultations usually take 45 to 60 minutes. Your concierge will confirm the details, location and any fees before you attend.
Preparing for your visit
What to bring
- A list of any medications you take, and details of relevant medical conditions
- Any recent dental X-rays or reports, if you have them
- Your private health insurance card, if you have one
- Any questions about fees or payment options
- Any questions you would like to ask; we encourage you to write them down
FAQs
Common questions
Is there a fee for the consultation?
Consultation fees depend on the type of assessment and any records needed, such as X-rays or 3D scans. Our concierge team will confirm the fee with you when you book, so there are no surprises.
Will I know the cost before treatment begins?
Yes. Before any treatment starts you will receive a written treatment plan with an itemised estimate. If your plan changes, we will explain why and provide an updated estimate before proceeding.
I feel anxious about dental treatment. Can you help?
Many people feel this way, and you are welcome to tell us. Your clinician will explain each step, agree on a signal to pause, and talk with you about options that may help you feel more comfortable, including sedation where clinically appropriate.
Do I need a referral?
No. You can book a consultation directly with our concierge team. If you have been referred by another practitioner, let us know and we will coordinate with them.
Ready when you are.
Request a consultation and our concierge team will be in touch to find a time that suits you.